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Returns & Warranty Policy

Please email us at sales@bngsports.com.au for further instructions.

Warranty

All goods supplied by BNG Sports are covered by the normal manufacturer's warranty. If an item has failed, and you believe it to be a genuine claim for warranty, please contact us immediately. If it is found that the claim is genuine, and is covered by the manufacturer’s warranty, the item will be repaired or you will be supplied with a replacement product as per the manufacturer's warranty policy. 

Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than the product being replaced. Please do not assume that your product will be replaced. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bear in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer's website.

Returns

Please refer to Refunds and Returns Policy for more information. Returns must be lodged with BNG Sports within 30 days of successfully receiving your item. Customers will be responsible for the return shipping and handling charge. Any product must be unused, in their original received condition, including all tags, accessories and packaging. You need to send the original or a copy of receipt with your order. In the event that your product is lost in transit, BNG Sports will not be held liable and therefore recommends that you send all returns via Registered Post. We ask that you allow 7-10 business days from the day we receive your return for your return to be processed.